Frequently Asked Questions

Yes, and it is one of the main reasons customers stay with us. We have installed and serviced our own units since 1991, so the technician who maintains your fireplace or heat pump works for the same company that installed it. We also service many units we did not sell.

Greater Victoria and the Saanich Peninsula: Victoria, Saanich, Saanichton, Sidney, Langford, Colwood, and surrounding communities on southern Vancouver Island. Our showroom is in Saanichton.

We are a Regency key dealer for gas fireplaces, and among Regency dealers we are number one on Vancouver Island. For furnaces and heat pumps we have installed and promoted Daikin products since 2015. We are also Vancouver Island's number one contractor for new natural gas connections. We recommend equipment based on your home, not on what is sitting in a warehouse.

Use our 60-second instant estimate. Answer a few questions about your home and see a realistic installed price range for heat pumps, furnaces, fireplaces or hot water heaters. It is guidance rather than a quote: final pricing is confirmed in writing after a free site visit.

It changes through the year, which is why we maintain a live BC Rebate Tracker with current amounts and a history of program changes. The fastest way to see what applies to your home is the Rebate Finder, and we confirm exact eligibility when we quote.

Yes. We are a registered contractor for the major programs, and we file applications in the correct order, because some rebates are lost if the paperwork starts after installation. You see the net cost before you commit.

Yes, and Victoria is one of the best climates in Canada for them. Our coastal winters rarely dip far below freezing, which keeps modern heat pumps running near peak efficiency almost all season. They also cool your home in summer.

Most residential installations take one to three days depending on the system and your home. We confirm the timeline at the free site visit, before any work is booked.

Annually. A yearly cleaning and inspection keeps the pilot assembly, burners and venting safe and reliable, and it prevents most of the no-heat surprises we get called about every fall.

Remote and receiver batteries, the wall switch, the pilot light, the gas shutoff valve, and nearby breakers, in that order. We published a step-by-step guide in our Learn section. If those checks do not bring it back, book a service visit.

Late summer and early fall. Once the first cold week hits, service calendars across Victoria fill fast. Booking ahead means your system is checked before you actually need it.

A tank under six or seven years old with a single failed component is usually worth repairing. Past ten years, rusty water, moisture at the base, or rumbling sounds all point to replacement. Send us the age and symptoms and we will give you a straight answer.

Do not troubleshoot. Leave the house, then call FortisBC's 24-hour emergency line at 1-800-663-9911, and only after that call a licensed technician. Gas safety always comes before convenience.

Monday to Friday, 8:00 AM to 4:30 PM. Call us at 250-652-0886, or visit the showroom at 6782 Veyaness Rd #12 in Saanichton.